Your web site visitor clicks on Live Support graphic on your web site when you are on-line or you send a chat invitation. Your web site visitor will chat with you using following type of window:
(No download or any plug in is required for your web site visitors. Visitor name and email is optional. Window is customizable to match with your website)

Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message for you using following type of window: (Window is customizable to match with your website)

To monitor traffic of your web site and chat with web site visitors in real time you need to login at Global Live Support. In control panel click on "Launch Monitor Request Window". With The visitor monitoring window you will see

Whenever you web site visitor request a chat with you, a chat request notification, you receive in your monitoring window. If window is minimized it will pop-up. You will also get a ring sound and and option to accept or reject the call.

Why wait for support reuqest when you can reach out? With a single click, you can open a chat window on visitor's computer and immediately provide assistance, upsell a product or close the sale.

To start chat with visitor you need to click on visitor's IP address to pick-up chat in visitor monitoring window. On click of IP address the following chat window will appear and you can chat with you web site visitor in real time