|
Features |
Personal |
Small Business |
Corporate |
| Live Support
Operators |
1 |
2 |
Unlimited |
|
Administration Login |
No |
Yes |
Yes |
| Real Time
Chat |
Yes |
Yes |
Yes |
| Multiple
Chat Request |
No |
Yes |
Yes |
| "Party is
Typing" Notification |
Yes |
Yes |
Yes |
| Email
Signature |
Yes |
Yes |
Yes |
| Auto Save
Transcripts |
Yes |
Yes |
Yes |
| Multiple
Support Executives |
No |
Yes |
Yes |
| Offline
Messages |
Yes |
Yes |
Yes |
| Canned
Responses |
Yes |
Yes |
Yes |
| Visitor
Refer URL |
Yes |
Yes |
Yes |
| Multiple
Chat Sessions |
Yes |
Yes |
Yes |
| Visual &
Audio notification on chat request |
Yes |
Yes |
Yes |
| Operator
Rating |
Yes |
Yes |
Yes |
| Setup of
Additional Operators |
No |
Yes (Upto 2) |
Yes |
| Transcripts
Monitoring |
No |
Yes |
Yes |
| Call
Transfer between Operators |
No |
Yes |
Yes |
| Leave a
Message |
Yes |
Yes |
Yes |
| Operator
Console Monitor (see in real time whether the operator is online or
offline) |
No |
Yes |
Yes |
| Department
Transcript Sharing |
No |
No |
Yes |
| Visitor
Information - OS, Browser, IP, Time and Many more |
Yes |
Yes |
Yes |
| Chat
Transfer and Messaging to Other Operators |
No |
Yes |
Yes |
| Department
Chat Icons |
No |
No |
Yes |
| Proactive
Survey |
No |
Yes |
Yes |
| Daily
Request Reports |
No |
Yes |
Yes |
| Assign
Operator to Multiple Departments |
No |
No |
Yes |
| Set Operator
Request Order |
No |
Yes |
Yes |
| Support Hour
Message |
No |
Yes |
Yes |
| Monthly
Pricing |
$99 |
$175 |
$1499 |
