Global Live Support!  Enables live customer support and visitor communication directly from your website. Provides real-time sales and/or customer service support from any computer, anywhere!

Enable Real-time instant chat communication with your website visitors. Interact with your visitors to provide higher level of customer support, up-sell products, assist in purchase decisions and offer that human touch to help you stay head of competitors.

Provide multiple support chat requests at the same time

With Global Live Support, each party (visitor and operator) know when the other is typing a message. This is very help to keep both sides focused and alert for incoming messages.

Enable the chat support status icon on all your outgoing email. When the recipient receives the email, he/she can easily request support directly from their mailbox.

Global Live Support, can automatically save each transcript without taking action by the operator.

Search through the saved transcripts for reference and training purposes.

For training or information gathering, each department can share and view saved transcripts.

After the chat support session, the visitor has an option to send a copy of the complete transcript to their email for future references.

Capture visitor's IP, time, browser information, monitor information, pages they have visited, and other crucial data.

Exclusive ONLY from Global Live Support, TRACK IT, will track all your Ad and Pay-Per-Click campaign click-through and enable website owners to pick out qualified leads to provide a customized support or sales response and pitch based on their clicked origin.

Ever wondered where your visitors clicked from to get to your website? With Global Live Support, It will track your visitor's REFER URL to get a better understanding about your website traffic.

Why wait for support request when you can reach out? With a single click, you can open a chat window on visitor's computer and immediately provide assistance, upsell a product or close the sale.

EXLUSIVE ONLY from GLOBAL LIVE SUPPORT,  a powerful marketing solution with Proactive Survey, Create your own surveys that can be instantly pushed to visiotrs! Knowing your visitors in vital in maximizing your website!
With this tool the POWER IS WITHIN YOUR REACH

Open up a browser on visitor's computer automatically to show them products, services, or helpful page that would assist them.

Monitor your operator online/offline status in real-time. This is useful when you are training or monitoring operator performances.

Set Chat Icons for Each Department

Administrator can remotely kill a chat session or close an operator's console.

Know the performance level of each operator at any give time with Operator Rating System. After each support session, visitors have an option to rate the operator's support level.

Monitor your website traffic in REAL-TIME, know exactly how many visitors are on your site, where they came from, which page they are viewing, and how long they've been on your site.

View comprehensive reports of the number of request taken, rejected, not taken, or initiated by each operator and department, daily or monthly view.

Transcripts are logged with operator's information, visitor's name, IP, time and other relevant data.

Assign a single operator to multiple departments to maximize staff performance

Store commonly used message so you can quickly access them during support.

Store commonly used command (PUSH, pages, show images e.t.c) so you can quickly access them during support. Maximize your time and support.

Save time and store canned messages and responses for each department. All operators in the same department.

Arrange operators in the order they should receive support calls

If you have multiple operators in a department, the system will know which operator is busy with a call and will automatically distribute the call evenly
throughout the online operators.

If an operator is just too busy or is not in front of his/her computer, the chat requested will be routed to the next online operator automatically.

Transfer the chat session from operator to operator

Set your department support hour message to inform visitors the normal time you company provides online Support.

Sound alert will notify you when a support is being requested.

If no operators are available, visitor can easily send a message to the department using an email form.

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